Module 4 — The Playbook Creation System

Module 4: How to Build a Process

In this module you will learn about what a process is and how you design an efficient one.

Welcome to Module 4

A quick welcome note!

What a process is

Definition of a process.

The Successful Customer Outcome

Description of how to approach the Successful Customer Outcome in your processes.

How to define your processes

Before you go in and design your processes, you need to define which one you have.

Process Structure

To succeed with building your processes, you need to understand the necessity to build a structure for the processes.

How to Design Your Processes

Now it is time to design your processes, to build them and make the efficient.

Moment of Thruth

To identify and understand the moments of truth in your process, gives a new dimension to your design.

Internal Handover

A quick welcome note!

Decision Points

How to identify the decision points in the process

The use of Roles in your playbook

To use roles in your business instead of positions, give you an increased flexibility and speed.

Spice up your design

The design you made, might need to look better for different audiences.

The use of Swimlanes

A quick welcome note!

Calculate time for a process

In order to understand how long a process will run and also to make a better cost analysis for the process, you need to know the amount of h...

Measure a Process

It is important to be able to measure the process in order to follow the progress.

How to communicate your designed processes

All the work you done so far, must now be communicated to all the stakeholders, that is what we talk about in this video.

Welcome

In this module you will learn about what a process is and how you design an efficient one. You will also learn about how to follow up on your processes and how you communicate the material to the business stakeholders. And much more.