The Successful Customer Outcome
Description of how to approach the Successful Customer Outcome in your processes.
How to define your processes
Before you go in and design your processes, you need to define which one you have.
To succeed with building your processes, you need to understand the necessity to build a structure for the processes.
How to Design Your Processes
Now it is time to design your processes, to build them and make the efficient.
Moment of Thruth
To identify and understand the moments of truth in your process, gives a new dimension to your design.
The use of Roles in your playbook
To use roles in your business instead of positions, give you an increased flexibility and speed.
Calculate time for a process
In order to understand how long a process will run and also to make a better cost analysis for the process, you need to know the amount of h...
In this module you will learn about what a process is and how you design an efficient one. You will also learn about how to follow up on your processes and how you communicate the material to the business stakeholders. And much more.